How Can I Fix an Application That Won’t Open or Keeps Crashing?

For Windows Users

1. Restart the App:

   • Press Ctrl + Alt + Del and select Task Manager.
   • Locate the app under the Processes tab, select it, and click End Task.
   • Reopen the app.

2. Check for Updates:

   • Open the app and look for updates under its Help or Settings menu.

3. Repair the App:

   • Go to Settings > Apps > Apps & Features.
   • Select the app and click Advanced Options (if available).
   • Click Repair or Reset.

4. Reinstall the App:

   • Uninstall the app (refer to the steps in 1).
   • Reinstall it from the Microsoft Store or the official website.

For Mac Users

1. Force Quit and Reopen:

   • Press Command + Option + Esc.
   • Select the app and click Force Quit.
   • Reopen the app.

2. Check for Updates:

   • Open the App Store and check for app updates.
   • Update the app if available.

3. Delete Preferences:

   • Open Finder, go to ~/Library/Preferences, and locate the app’s preference file.
   • Delete it and restart the app (this resets the app settings).

4. Reinstall the App:

   • Drag the app to the Trash, then reinstall it from the App Store or a verified source.