How Do I Troubleshoot Printing Issues?

  1. Overview
  2. Printing and Document Sharing
  3. How Do I Troubleshoot Printing Issues?

For Windows Users

  1. Check Printer Connection:

    • Ensure the printer is powered on and connected to your computer or Wi-Fi network.

  2. Set as Default Printer:

    • Go to Settings > Devices > Printers & Scanners.
    • Select your printer and click Set as Default.

  3. Run the Troubleshooter:

    • Go to Settings > Update & Security > Troubleshoot > Printer.
    • Click Run the Troubleshooter and follow the prompts.

  4. Check Print Queue:

    • In Printers & Scanners, click your printer and select Open Queue.
    • Cancel any stuck jobs and try printing again.

For Mac Users

  1. Check Printer Connection:

    • Confirm the printer is powered on and connected to your Mac or Wi-Fi.

  2. Set as Default Printer:

    • Go to System Settings > Printers & Scanners.
    • Right-click your printer and select Set as Default.

  3. Clear Print Queue:

    • Open the Print Queue from the Printers & Scanners menu.
    • Cancel any stuck print jobs and retry printing.

  4. Reset the Printing System:

    • In Printers & Scanners, right-click in the printer list and select Reset Printing System.
    • Re-add your printer and try again.
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