What Should I Do If My Battery Isn’t Charging?

For Windows Users

1. Check Power Connections:

   • Ensure the power cable is securely plugged into your computer and wall outlet.
   • Test with a different outlet or charger if possible.

2. Inspect the Battery Icon:

   • Hover over the Battery icon in the taskbar to check the charging status.

3. Restart Your Computer:

   • Click Start > Power > Restart to refresh power management.

4. Run the Power Troubleshooter:

   • Go to Settings > System > Troubleshoot > Other Troubleshooters.
   • Select Power and follow the prompts to diagnose the issue.

5. Update Battery Drivers:

   • Open Device Manager by typing it into the Start Menu search bar.
   • Expand Batteries, right-click Microsoft ACPI-Compliant Control Method Battery, and select Update Driver.

6. Contact IT or Manufacturer:

   • If the battery still won’t charge, contact IT support or the device manufacturer for assistance.

For Mac Users

1. Check Connections:

   • Ensure the charger is securely connected to the Mac and power outlet.
   • Try another charger or outlet if available.

2. Inspect Battery Status:

   • Click the Battery icon in the menu bar.
   • If it says Not Charging, disconnect and reconnect the charger.

3. Reset the SMC (System Management Controller):

   • For Macs with Intel Processors:
     • Shut down the Mac.
     • Hold Shift + Control + Option and the Power button for 10 seconds.
     • Release all keys, then press the Power button to turn the Mac back on.
   • For M1 or M2 Macs: Restart the device as SMC is not applicable.

4. Contact IT or Apple Support:

   • If the battery still won’t charge, seek professional support.