What Can I Do If My Computer Won’t Turn On?

For Windows Users

1. Check Power Supply:

   • Ensure your laptop is plugged in, or your desktop power cable is securely connected.
   • Test another power outlet or charger if possible.

2. Force Restart:

   • Hold the Power button for 10–15 seconds to perform a hard restart.

3. Disconnect External Devices:

   • Unplug all USB devices, monitors, and other peripherals.
   • Turn on the computer to check if an external device is causing the issue.

4. Check for Beeping Sounds or Lights:

   • Refer to your computer’s manual for what these signals mean and follow troubleshooting steps.

5. Boot from Recovery Media:

   • Insert a Windows installation USB or DVD and boot into recovery mode.
   • Select Repair Your Computer and follow prompts for troubleshooting.

For Mac Users

1. Check Power Supply:

   • Ensure your MacBook is connected to a charger.
   • Check that the power adapter and cable are securely plugged in and not damaged.

2. Perform an SMC Reset (For MacBooks):

   • For Macs with T2 Security Chip:
     • Shut down the Mac.
     • Hold Shift + Control + Option and the Power button simultaneously for 10 seconds, then release.
     • Turn on the Mac.
   • For Macs Without T2 Chip:
     • Shut down the Mac.
     • Disconnect the charger for 15 seconds, then reconnect and turn it on.

3. Start in Safe Mode:

   • Turn on your Mac and immediately press and hold the Shift key.
   • Release the key when the login screen appears.

4. Boot into Recovery Mode:

   • Turn off your Mac.
   • Turn it on and immediately press and hold Command + R until the Apple logo appears.
   • Select Disk Utility > First Aid to check for disk errors.

5. Contact IT or Apple Support:

   • If the Mac still doesn’t start, contact your IT team or visit an Apple Store.