How Can I Troubleshoot Startup Issues?

For Windows Users

1. Restart in Safe Mode:

   • Press the Power button to turn off the computer.
   • Turn it back on and press F8 repeatedly before the Windows logo appears.
   • Select Safe Mode from the menu.

2. Check for Problematic Apps:

   • In Safe Mode, uninstall recently added software:
     • Go to Settings > Apps > Apps & Features.
     • Select the app and click Uninstall.

3. Run Startup Repair:

   • Insert a Windows installation USB or DVD and boot from it.
   • Select Repair Your Computer > Troubleshoot > Advanced Options > Startup Repair.

4. Update or Roll Back Drivers:

   • Open Device Manager from the Start Menu.
   • Right-click the problematic device, select Update Driver, or choose Roll Back Driver.

For Mac Users

1. Start in Safe Mode:

   • Turn off your Mac.
   • Turn it on and immediately press and hold the Shift key until the login screen appears.
   • Safe Mode disables unnecessary startup items to help you troubleshoot.

2. Remove Problematic Apps:

   • Open Applications in Finder.
   • Drag recently installed apps to the Trash.

3. Repair Disk with Disk Utility:

   • Restart your Mac and hold Command + R during startup to access Recovery Mode.
   • Open Disk Utility, select your disk, and click First Aid.

4. Update macOS:

   • Boot in Safe Mode, then go to System Settings > General > Software Update to install updates.