What Should I Do If My Internet Connection Isn’t Working?

For Windows Users

1. Check Wi-Fi Connection:

   • Ensure the Wi-Fi icon in the taskbar is enabled.
   • Disconnect and reconnect to the network.

2. Run the Troubleshooter:

   • Go to Settings > Network & Internet > Status.
   • Click Network Troubleshooter and follow the prompts.

3. Restart Your Router and Device:

   • Turn off your router, wait 10 seconds, and turn it back on.
   • Restart your computer.

4. Check Airplane Mode:

   • Ensure Airplane Mode is off by going to Settings > Network & Internet > Airplane Mode.

5. Contact IT or ISP:

   • If the issue persists, contact your IT team or Internet Service Provider.

For Mac Users

1. Check Wi-Fi Status:

   • Ensure the Wi-Fi icon in the menu bar is enabled.
   • Disconnect and reconnect to your network.

2. Renew DHCP Lease:

   • Go to System Settings > Network > Wi-Fi.
   • Click Details, then Renew Lease under TCP/IP.

3. Restart Router and Mac:

   • Turn off your router, wait 10 seconds, and turn it back on.
   • Restart your Mac.

4. Check Airplane Mode:

   • Ensure Airplane Mode is off in System Settings > Wi-Fi.

5. Contact IT or ISP:

   • Reach out to your IT team or Internet Service Provider for help.