At Tech Bros, we are committed to providing exceptional IT support services tailored to meet the unique needs of your organization. Our comprehensive offerings ensure that your operations remain seamless, secure, and efficient. Below is an overview of the key services we provide:
Help Desk Support
Our team delivers unlimited support for your users, addressing technical issues promptly. Using a robust Remote Monitoring and Management (RMM) system, we ensure quick resolutions based on defined Service Level Agreements (SLAs).
Asset Inventory Management
We maintain detailed records of your devices, including:
- Specifications
- Usage history
- Maintenance records
- Warranty tracking
This ensures transparency and proactive equipment management.
Proactive Monitoring, Maintenance, and Patching
We manage your systems with regular updates and preventive maintenance:
- Installing essential updates for Windows and macOS.
- Malware remediation and virus scans.
- File cleanup and drive optimization.
- Hardware and software auditing to keep your systems reliable.
Google Workspace Management
We provide seamless management of your Google Workspace environment, including:
- User account setup and support.
- Troubleshooting Gmail and associated apps.
- Managing storage quotas to optimize your email and file systems.
Security Services
We prioritize your security with:
- Antivirus Protection: Business-grade antivirus monitored 24/7.
- Threat Detection & Remediation: Immediate responses to malicious activity.
- Security Awareness Training: Regular phishing simulations and IT best practices training.
- Dark Web Monitoring: Proactive scans to detect and mitigate credential exposure.
Backup and Disaster Recovery
Our cloud backup solutions ensure your critical files and emails are safe:
- Automated backups for devices and shared drives.
- Affordable pricing with high storage capacities tailored to your needs.
- Recovery solutions to minimize downtime.
User Onboarding and Offboarding
We streamline employee transitions by:
- Pre-setting laptops for new hires.
- Securing data and devices for exiting employees.
This contributes to higher satisfaction and ensures data security.
Third-Party Platform Support
We support various platforms essential to your operations, including:
- Zoom, Slack, Square, Bloomerang, Dashlane, and FundraiseUp.
- Configuration adjustments and collaboration with third-party support teams.