How Do I Submit a Support Ticket?

For Windows Users

1. Locate the Tech Bros Widget in the System Tray

   • Look for the T-Shaped Tech Bros logo in the system tray (bottom-right corner of your screen, near the clock).

2. Open the Widget

   • Click on the Tech Bros logo to open the widget menu.

3. Select “Submit a Ticket”

   • From the menu options, choose Submit a Ticket.

4. Fill Out the Ticket Form

   • Provide all required information:
     

5. Send the Ticket

   • Click Send to submit your request.

6. Wait for a Response

   • The IT team will review your ticket and respond as soon as possible.

For Mac Users

1. Locate the Tech Bros Widget in the Menu Bar

   • Find the T-Shaped Tech Bros logo in the menu bar (top-right corner of your screen).

2. Open the Widget

   • Click on the logo to access the menu.

3. Select “Submit a Ticket”

   • From the list of options, choose Submit a Ticket.

4. Fill Out the Ticket Form

   • Enter the required details:

5. Send the Ticket

   • Click Send to complete your submission.

6. Wait for IT Response

   • The IT team will review your ticket and get back to you promptly.