FAQs

1. What is FundraiseUp?

FundraiseUp is a fundraising platform designed for nonprofits to maximize online donations. It includes tools like donation forms, recurring gift options, and powerful analytics to enhance donor engagement and increase contributions.

2. Why should my nonprofit use FundraiseUp?

FundraiseUp simplifies the donation process, making it easier for donors to give. Key benefits include:

• AI-driven suggestions to increase average gift size.
• Recurring donation options to boost donor retention.
• Integration with CRMs and email marketing tools for seamless data management.

Getting Started

3. How do I set up a FundraiseUp account?

1. Visit FundraiseUp's website and sign up with your nonprofit’s details.
2. Follow the onboarding steps to integrate your website and customize your donation forms.
3. Set up payment processing through Stripe or another supported gateway.

4. How do I add FundraiseUp to my website?

• Use the provided JavaScript snippet to embed donation forms.
• Alternatively, use FundraiseUp’s WordPress plugin or integration tools for popular website platforms.

5. Can I customize the look of my donation forms?

Yes, FundraiseUp allows you to:

• Match donation forms to your nonprofit’s branding (colors, logos, and fonts).
• Adjust form layouts and text to align with your campaign goals.

Donation Management

6. How can donors make a donation?

1. Donors can click on the Donate button embedded on your website.
2. They’ll select an amount, choose a frequency (one-time or recurring), and enter payment details.
3. They’ll receive a confirmation email with their receipt.

7. How do I enable recurring donations?

• During form setup, toggle the Recurring Donations option.
• FundraiseUp will suggest recurring giving options to donors during the checkout process.

8. How do I issue a refund?

1. Log in to your FundraiseUp dashboard.
2. Go to the Donations tab and search for the donor or transaction.
3. Click on the specific donation and select Issue Refund.

9. How do I track and manage donations?

• Use the Donations tab in your dashboard to view donor details, amounts, and transaction statuses.
• Apply filters to sort donations by campaign, date, or donor.

Integration and Compatibility

10. What tools can I integrate with FundraiseUp?

FundraiseUp integrates with:

• CRMs like Salesforce, Bloomerang, and HubSpot.
• Email marketing tools like Mailchimp and Constant Contact.
• Payment processors like Stripe.

11. How do I connect FundraiseUp to my CRM?

1. Go to the Integrations section of your FundraiseUp dashboard.
2. Select your CRM and follow the on-screen instructions to authorize the connection.
3. Customize field mappings to sync donor data accurately.

12. Can I export donor data?

Yes, FundraiseUp allows you to export donor and transaction data as CSV files for offline use or reporting.

Advanced Features

13. What is AI-driven donation technology?

FundraiseUp uses AI to:

• Suggest donation amounts based on donor history or behavior.
• Optimize recurring giving suggestions during the donation process.

14. How do I create a campaign in FundraiseUp?

1. Log in to your dashboard and go to the Campaigns section.
2. Click Create New Campaign and enter details like the title, goal, and duration.
3. Customize the donation form and add it to your website or shareable links.

15. What is the Checkout Recovery feature?

Checkout Recovery reminds donors who abandoned the donation process to complete their gift via email follow-ups.

16. Can I set up matching gift campaigns?

Yes, FundraiseUp supports matching gifts:

1. Enable the Matching Gifts option during campaign setup.
2. Promote corporate matching opportunities through forms and follow-ups.

Troubleshooting

17. Why is my donation form not displaying on my website?

• Verify that the JavaScript snippet is correctly added to your website’s code.
• Check for conflicting scripts or plugins on your website.
• Clear your browser’s cache and test the page again.

18. What should I do if a donation fails?

• Ensure the donor’s payment method is valid and supported (e.g., credit cards, PayPal).
• Confirm there are no issues with your payment processor (e.g., Stripe).
• Contact FundraiseUp support if the issue persists.

19. Why is donor data not syncing with my CRM?

• Check your integration settings in the Integrations section of the dashboard.
• Ensure the correct field mappings are applied.
• Reauthorize the connection if syncing fails.

Security and Compliance

20. Is FundraiseUp secure for handling donations?

Yes, FundraiseUp adheres to the highest security standards:

• Uses SSL encryption for all transactions.
• Complies with PCI-DSS (Payment Card Industry Data Security Standards).

21. Can donors request a tax receipt?

Yes, tax receipts are automatically emailed to donors after completing a transaction. You can also resend receipts from the dashboard.

Billing and Subscriptions

22. Does FundraiseUp charge fees?

FundraiseUp charges a small platform fee per transaction. Payment processing fees depend on your payment gateway (e.g., Stripe or PayPal).

23. Can donors cover transaction fees?

Yes, donors have the option to add a small amount to their gift to cover processing fees during checkout.

24. How do I view my subscription plan?

1. Log in to your FundraiseUp account.
2. Navigate to Settings > Billing.
3. Review your current plan and usage details.

Support and Assistance

25. How can I contact FundraiseUp support?

• Visit the Help Center for articles and FAQs.
• Submit a ticket via the Contact Us form on their website.
• Use the in-app chat for real-time assistance during business hours.