Windows Device Management

  1. Overview
  2. Device Management
  3. Windows Device Management

1. What is Windows Device Management?

Windows Device Management ensures your work computer stays secure, up-to-date, and works efficiently. It includes automatic updates, security settings, and remote support managed by our IT team.

2. How do I know if my device is managed?

  • If you see your organization’s name or account under Settings > Accounts > Access work or school, your device is being managed.
  • Managed devices automatically receive updates and security policies, so you don’t have to worry about setup or maintenance.

Security and Compliance FAQs

3. How is my device protected?

  • Your device includes built-in security features like antivirus, firewalls, and encryption that are managed by the IT team.
  • Updates and patches are installed automatically to keep your system secure.

4. Do I need to install an antivirus program?

No, your device is already protected by Webroot Antivirus and additional tools managed by the IT team.

5. What should I do if I see a security warning or alert?

  • Restart your computer to see if the issue resolves.
  • If the warning persists, contact the IT Help Desk immediately.

6. What is encryption, and is my device encrypted?

  • Encryption ensures your data is safe even if your device is lost or stolen.
  • Your device is equipped with Bitlocker, a feature that encrypts your files automatically.

Software and Updates FAQs

7. How do I install software on my device?

  • Most of the software you need is already installed.
  • If you need additional software, contact IT for assistance.

8. Do I need to update my device?

  • No, updates are handled automatically.
  • If your device prompts you to restart for an update, save your work and restart as soon as possible.

9. How do I know if my software is up-to-date?

  • Open Settings > Update & Security > Windows Update to check for updates.
  • The system will show a message if your device is up-to-date or needs a restart.

Network and Connectivity FAQs

10. How do I connect to the internet?

  1. Click the Wi-Fi icon in the bottom-right corner of the screen.
  2. Select your work Wi-Fi network and enter the password if prompted.

11. What should I do if my device can’t connect to the internet?

  • Check if Wi-Fi is turned on (click the Wi-Fi icon).
  • Restart your device.
  • If the problem continues, contact IT for assistance.

12. How do I use a VPN to access work systems?

  • A VPN (Virtual Private Network) provides secure access to work resources when you’re outside the office.
  • If you need to use a VPN, it has already been set up for you. Open the VPN app and click Connect. Contact IT if you experience issues.

Day-to-Day Troubleshooting FAQs

13. What should I do if my computer runs slowly?

  • Restart your computer to clear temporary files and refresh the system.
  • Close unnecessary programs by clicking Ctrl + Shift + Esc and ending unneeded tasks in the Task Manager.
  • If the issue persists, contact IT for help.

14. What should I do if my computer freezes?

  • Press Ctrl + Alt + Del and select Sign Out or Restart.
  • If the device remains unresponsive, hold the power button until it shuts down, then restart it.
  • Notify IT if this happens frequently.

15. How do I free up storage space?

  • Delete unnecessary files and move large files to cloud storage like OneDrive.
  • Empty the Recycle Bin: Right-click the icon on the desktop and select Empty Recycle Bin.
  • Use Storage Sense to clean up temporary files:
    1. Go to Settings > System > Storage.
    2. Turn on Storage Sense to automatically clear space.

16. What should I do if my device is lost or stolen?

  • Contact IT immediately.
  • Our team can remotely lock or wipe the device to protect your data.

User Access FAQs

17. How do I log in to my device?

  • Use your work credentials provided during onboarding.
  • If you’ve forgotten your password, contact IT to reset it.

18. How do I secure my login?

  • Use a strong password or PIN to log in.
  • Follow prompts to set up Windows Hello for facial recognition or fingerprint login if your device supports it.

19. Can I use my personal account on this device?

  • It’s recommended to use this device only for work. However, you can log in to personal accounts (like email or cloud storage) through a web browser.

File Management FAQs

20. How do I access my work files?

  • Your files are stored in OneDrive or Shared Drives, accessible via File Explorer.
  • Open File Explorer > OneDrive or Quick Access to find your work folders.

21. What should I do if I accidentally delete a file?

  • Check the Recycle Bin on your desktop. Right-click the file and select Restore.
  • If the file isn’t there, contact IT for further assistance.

22. Can I back up my files?

  • Files saved in OneDrive are automatically backed up.
  • For local files, move them to OneDrive or another approved cloud storage system.

Support FAQs

23. Who should I contact if I need help with my device?

  • Submit a ticket through the IT Help Desk, or contact your IT support team directly for urgent issues.

24. Can IT access my device remotely?

  • Yes, our IT team can provide remote support using secure tools.
  • You’ll receive a notification and must approve the session before IT can access your device.

25. How do I request new software or hardware?

  • Submit a request through the IT Help Desk. Include details about the software or hardware you need and why.
Was this article helpful?