FAQs

  1. Overview
  2. Dashlane
  3. FAQs

1. What is Dashlane, and why should I use it?

Dashlane is a password manager that securely stores and auto-fills your passwords, payment information, and other sensitive data. It simplifies logging into websites, ensures you use strong and unique passwords and protects your online accounts against breaches.

Getting Started

2. How do I create a Dashlane account?

  1. Visit Dashlane's website or download the Dashlane app.
  2. Click Get Started and enter your email address.
  3. Create a strong Master Password (this is the only password you’ll need to remember).
  4. Follow the prompts to set up your account and start saving passwords.

3. How do I log in to Dashlane?

  • On the web:

    1. Open your browser and click the Dashlane extension icon.
    2. Enter your email and Master Password.

  • On the app:

    1. Open the Dashlane app.
    2. Enter your Master Password or use biometric authentication (if enabled).

Password Management

4. How does Dashlane autofill passwords?

  • Dashlane integrates with your browser or mobile device.
  • When you visit a login page, Dashlane recognizes the site and suggests the stored credentials.
  • Simply click or tap the suggested credentials to autofill them.

5. How do I add a new password to Dashlane?

  1. Log in to Dashlane.
  2. Navigate to Passwords and click Add New.
  3. Enter the website, username, and password.
  4. Save the entry.

6. Can I share passwords securely with others?

Yes, you can share passwords through Dashlane:

  1. Open the Dashlane app or browser extension.
  2. Select the password you want to share.
  3. Click Share, enter the recipient’s email address, and choose their permissions (View or Full Access).

Security Features

7. Is my data safe in Dashlane?

Yes, Dashlane uses AES-256 encryption, one of the strongest encryption methods available. Only you can decrypt your data using your Master Password, which is never stored or transmitted by Dashlane.

8. What happens if Dashlane detects a security breach?

Dashlane’s Dark Web Monitoring alerts you if any of your accounts are compromised. You’ll receive a notification with steps to secure your accounts, such as changing passwords.

9. What is Dashlane’s Security Dashboard?

The Security Dashboard evaluates the strength of your passwords and identifies:

  • Weak or reused passwords.
  • Accounts at risk of being breached.
  • Suggestions to improve overall password security.

Device Compatibility

10. Can I use Dashlane on multiple devices?

Yes, Dashlane Premium supports unlimited device syncing. Simply log in to your account on any device using your Master Password.

11. What browsers are compatible with Dashlane?

Dashlane works with:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Safari
  • Brave

Ensure the Dashlane browser extension is installed for full functionality.

Troubleshooting

12. What should I do if autofill isn’t working?

  1. Ensure the Dashlane extension or app is installed and enabled.
  2. Check that autofill is enabled in your settings:
    • For browsers: Open the Dashlane extension > Settings > Autofill.
    • For mobile: Go to Settings > Autofill & passwords.
  3. Restart your browser or device.
  4. If the issue persists, update Dashlane to the latest version.

13. What happens if I forget my Master Password?

  • Dashlane cannot recover your Master Password due to its zero-knowledge architecture.
  • Use your Recovery Key if you set it up.
  • If no recovery options are available, you may need to reset your account, which will erase stored data.

14. Why isn’t Dashlane syncing across devices?

  • Ensure you’re logged into the same account on all devices.
  • Check your internet connection.
  • Update Dashlane to the latest version.
  • If syncing still doesn’t work, log out and log back in on all devices.

Advanced Features

15. How do I use Dashlane’s VPN?

  1. Log in to Dashlane on a device with the VPN feature enabled.
  2. Go to the VPN section and click Connect.
  3. Choose a server location and enjoy secure browsing.

16. Can Dashlane generate strong passwords?

Yes, Dashlane’s password generator creates complex, unique passwords. To use it:

  1. Open the Dashlane extension or app.
  2. Select the Password Generator tool.
  3. Copy and save the generated password.

Support and Assistance

17. How do I contact Dashlane support?

  • Visit Dashlane’s Help Center for articles and guides.
  • Use the in-app chat or submit a support ticket for personalized assistance.
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